**Position:** Customer Service Representative - Remote
**About the role:**
We are looking for a motivated and customer-focused Customer Service Representative to join our team. The ideal candidate will handle customer inquiries via phone, email, and chat, and provide excellent support to ensure customer satisfaction.
**Key Responsibilities:**
- Respond to customer questions and complaints quickly and professionally
- Provide product information and solve problems
- Process orders, returns, and exchanges
- Maintain customer records in CRM system
- Meet customer service KPIs and quality standards
**Requirements:**
- Excellent communication skills in English. French/Arabic is a plus
- Previous experience in customer service or call center preferred
- Strong problem-solving skills and patience
- Reliable internet connection and quiet workspace for remote work
- Ability to work flexible hours including weekends
**What we offer:**
- Fully remote position
- Competitive salary + bonuses
- Training provided
- Growth opportunities
To apply, please submit your resume and a brief cover letter.